If an individual is registered for the incorrect Instructor-Led Event, what is the process to get registered for the correct one?
On the individual’s To-Do List, the title of the registered Instructor-Led Event appears there. To the right of the event name, there is a button to “View Event.” After selecting this, there should be an option to “Drop Event.” Once this Event is dropped, the opportunity to register for a different Instructor-Led Event will become available.
Note: Do NOT click any button that says “Un-Enroll from Curriculum.” This may inadvertently unenroll the individual from different parts of the Provider curriculum, and will not allow the individual complete it and generate an eCard. If this option is mistakenly selected, please contact HealthStream at 800-521-0574 or firstname.lastname@example.org.